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Frequently Asked Questions
Shipping Details Q. How soon should I place my order? A. To lock in our low prices, you should place your order sooner than later. We will make and ship your orders based on your preferred delivery date. Q. How long will it take to receive my order? A. Our standard delivery will get fortune cookies to your designated location(s) within 10 business days. If your order contains takeout boxes, labels and/or specials, please allow 2 extra days. Q. What if I need my order sooner? A. By choosing our priority process in the shopping cart, you can get cookies within 7 business days. If you need it sooner or have special requirements such as drop shipping, please call. Q. Do you ship internationally? A. Yes. As the nation's largest custom fortune cookie store, we do ship our goods internationally. You can even place your international orders via the website. Q. Can you drop-ship for us? A. Yes. Our world-class fulfillment center can ship your orders directly to your clients, tradeshow locations, ... Message Details Q. How long can my message be? A. Make sure each of the messages is limited to 70 characters including spaces. Note: Messages for baby giant and giant cookies can be longer. Q. What if I don't know what to put? If nothing is typed or selected, your order will come with Traditional Messages from our Award-Winning Fortune Database. From "Original-Adult" or "Color" sections of the store, you can choose other message types. Q. How can I enter multiple messages? A. Please leave a blank line between messages. Q. How many messages can I have? A. Number of messages, which comes with a product, is clearly stated after you select the product. It is fine if you have fewer messages. The messages will be evenly distributed and mixed among your cookies. If you need more messages or have requirements such as logo, message separation or dual-side messaging, please call or e-mail us. Q. What other message choices do you have? A. Besides our Traditional (restaurant-like) fortunes, you can choose Adult, Baby Shower, Birthday, Graduation, Holiday, Love, and Wedding fortunes from our Award-Winning Database. Storage Details Q. How should I store my cookies? A. Our cookies are freshly made to your order. Please store fortune cookies at room temperature and do not put them into a refrigerator or place them under the Sun. Q. How are these cookies packaged? A. While our chocolate-dipped, baby-giant, and giant cookies may have different ways of packing, all other cookies are individually wrapped in a delicate transparent cellophane bag. Q. How long can these cookies stay fresh? A. Except chocolate-dipped fortune cookies, all other fortune cookies can stay fresh for months. Q. How to store chocolate-dipped fortune cookies? A. For chocolate-dipped fortune cookies, please keep them in a cool area (but no refrigeration). Without heat and sunlight, they will stay fresh for weeks. Express shipping is recommended. |
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Ingredients -- We use water, flour, sugar, fresh eggs, natural butter (or margarine) and your requested flavor/color content to manufacture our cookies. If your children are allergic to peanuts, they will be fine with our healthy fortune cookies. Our Specials -- If your needs can be met by products listed among the various product sections, the best way to place your order is to use our online secure shopping cart. Otherwise, please call 408-855-9520 or e-mail service@FortuneCookieStore.com. Our value-added services (Note: extra cost may be applied) will meet your specific needs whether for business or personal use.
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Here are a few examples what our shoppers have to say about our services:
Check out Some of Our Business Accounts, too! "THE FORTUNE COOKIES WERE SUCH A HIT. I WAS DOUBLY PLEASE BECAUSE I JUST CLOSED MY EYES AND PICKED YOU, ON INTERNET. BEING A OLD CALIFORNIA GIRL, KNEW CALIF COMPANY WOULD HAVE TO DO GREAT, AND TRULY WAS. WHAT ELSE DO YOU HAVE BESIDES FORTUNE COOKIES THAT I CAN'T LIVE WITHOUT,LOL LOL. SINCERELY, SOPHIA" "The whole experience was wonderful. The chocolate-dipped cookies, we ordered, were delicious. The message inside was clearly written. Customer service was great. The order arrived on time. It was packaged perfectly and only two cookies were broken. My policy has always been that I get to eat the broken cooky so I enjoyed both of them immediately. The guests at our bridal shower were truly impressed. Thanks. When the need arises, I will definitely order from you again and again. Patricia" "Many thanks for your terrific service! I look forward to buying from you in the future! Thanks! Daria Wilber" "I just received my order which had to be redone as a letter was missing. I want to thank you so much for your prompt attention to the matter and the speed with which you corrected the order. The measure of a company is not necessarily how an order is filled but how a problem is handled. Your company is A one! Many thanks to all who assisted in getting my order to me today! Best regards, Donna Driscoll" "The folks at FortuneCookieStore.com were great to deal with and always went out of there way, I ordered the Baby-Giant cookies to send as a teaser for my resume, it worked great, and the people knew I was creative and innovative for their company. Thanks! Pete Kledaras" "I'm writing to thank you for the excellent service your company has provided us at Collins College. When we placed a custom fortune cookie order with you we had high expectations and you met them all!! Our cookies arrived in a timely manner, they were fresh, and our fortunes were exactly as we specified. We look forward to our next cookie order! You have a loyal customer in Collins College! Sincerely, Lisa K. Frankowski" |
